The Celtic Manor Resort

Name: The Celtic Manor Resort
Address: Coldra Wood, The Usk Valley, Chepstow Rd, Caerleon, Wales, NP18 1HQ, US
Telephone: 01633 413000
Price range: $$
Rating: 3.9

3.9 - 536 votes. Rate your experience!

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Coldra Wood, The Usk Valley, Chepstow Rd, Newport
01633 413000

About The Celtic Manor Resort

The Celtic Manor Resort is a grand establishment with a beautiful ambiance and friendly vibe, making it a popular choice for visitors. The resort features neat rooms that exude luxury and a sense of safety. Guests appreciate the opportunity to explore the resort on foot, with options for guided walks available. However, not all experiences have been positive. Some guests have reported issues that detract from the resort's once stellar reputation. Problems such as malfunctioning room access apps, unlocked adjoining doors, and rooms in disrepair with stained carpets and damaged bathrooms have raised concerns. Service in the dining areas has also been criticized, with reports of long wait times and stressed staff struggling to manage the crowd. Guests have expressed disappointment over the lack of responsiveness to complaints, making their stays feel less than satisfactory. While the resort remains a visually stunning location, with its impressive buildings and inviting atmosphere, the consistency of quality and service appears to have declined, leaving some guests questioning whether it still lives up to its previous luxury status.