Tortilla Bath

Normally I really enjoy this chain. But this branch was poorly run. Food had burnt bits in. Staff told me to use a machine then served someone else directly who arrived after me. I was kept waiting for my food, while those arriving after got served who hadn't used the machine to order. Partly probably because of being under staffed. Party just staff not serving customers.

I love a good burrito/burrito bowl and will always go to tortilla for one. But on 14/09 i ordered a burrito and it took 28 minutes to be ready. I was waiting around and they hadn't told me they were waiting for the pork to be cooked but didn't offer me another meat option until i had gone up and asked. I expect better from a chain especially when it was not busy, they could've offered some compensation or apologies, or let me know there will be a wait.

I ordered a naked burrito. Which is basically a bowl. The prices were good and service was really helpful. The restaurant has an easy location in the city center. You order at the counter and they will let you choose the ingredients.