Asda Colchester Superstore

I accompanied a friend to return quite a few items that she bought online. We were confused and unsure how to make the returns. We stopped an assistant whose name is Leigh and she was most helpful. Quickly and efficiently she sorted all the items. She was friendly, patient, understanding and professional and made our visit so much less stressful than we expected. Leigh is a credit to your store.

Delivery/customer service team (not Colchester whole of Asda) is a nightmare to deal with when goes wrong!HOWEVER, after a bit of a battle to finally get through to one of the manager at Colchester store (Chris) the issue was immediately dealt with, explained clearly and very apologetic!!So actual store team, once could have a conversation with, I now can’t fault. Asda as a whole need to stop cutting corners on customer service quality as the stores are the ones having to clear...read full review

Not really sure what has happened to this store.Used to be reliable but the last 6 months or so has gone downhill.- Very rarely fully stocked.- Use by dates have got a lot worseBut most importantly,- Poor value for money now with Sainsburys providing better prices and quality on a lot of the items I buy.Realistically, location is the only thing keeping me coming back.