Ukai

Name: Ukai
Address: 240 Portobello Rd, London, Greater London, W11 1LL, US
Telephone: 020 7792 2444
Price range: $$
Rating: 4

$$$ • Sushi Bars, Japanese

Hours:
240 Portobello Rd, London
020 7792 2444

Menu Order Online Reserve

About Ukai

Ukai, a Japanese restaurant in West London, is known for its exceptional food quality and flavours. The ingredients used are fresh, and the seasoning is perfectly balanced, resulting in a delightful dining experience. The presentation of the dishes is also highly praised, with the portions being just right, not too much or too little. Despite the premium pricing, the food at Ukai is considered great value for money. However, the restaurant's service has been a point of concern for some customers. While the staff are generally apologetic and hardworking, the restaurant has faced issues with delays in bringing out the ordered items, poor communication, and long wait times for the bill. This has led to a somewhat uneven dining experience, with the excellent food overshadowed by the subpar service. Nevertheless, the restaurant has received positive reviews overall, with one customer describing it as their "favourite pub/restaurant down Portobello Road." The atmosphere is praised, with a lively ambiance and a great selection of high-quality drinks, such as Kirin lager. The staff, particularly the servers like Hiba, have been commended for their efforts in providing a good customer experience. Overall, Ukai offers a unique and flavourful Japanese dining experience, but the management may need to address the service issues to provide a consistently exceptional experience for its customers.